1. Returns
1.1. Returns Period:
You have up to 30 calendar days from the date of receipt of the product to request a return.
1.2. Product Conditions:
To be eligible for a return, your product must be in its original condition, unworn, unwashed, with all tags attached, and in its original packaging. Returns will not be accepted for damaged, used, or missing tags.
1.3. Ineligible Items:
Sale items, gift cards, and personalized items are not eligible for returns.
2. Return Process
2.1. Refund Request:
To initiate a return, please contact our customer service team via our social media channels or via the chat on our website with your order number and a brief description of the reason for the return.
2.2. Return Shipping:
We will provide you with a return shipping label. Return shipping costs will be borne by the customer, except in the case of defective or incorrect products.
2.3. Product Inspection:
Once we receive the returned product, we will inspect it to ensure that it meets our return conditions. We will notify you if the return has been approved or rejected.
3. Refunds
3.1. Refund Approval:
If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
3.2. Partial Refunds:
In certain cases, partial refunds may only be issued if the product is not in its original condition or if it has been returned outside of the 30-day period.
3.3. Processing Times:
Refund processing time depends on your bank or payment provider. If you do not receive a refund after 10 business days, please contact your bank or credit card company.
4. Changes
4.1. Size or Color Changes:
If you need to exchange a product for a different size or color, follow the return process above and make a new purchase for the desired item.
5. Defective or Incorrect Products
5.1. Defect Report:
If you received a defective or incorrect product, please contact us immediately to resolve the issue at no cost.
5.2. Replacement or Refund:
In case of defective or incorrect products, we will offer you a replacement at no additional cost or a full refund, including shipping costs.
6. Contact
For any questions regarding our returns and refunds policy, please contact us via social media or through the chat on our site.